SHIPPING & RETURN POLICY

Shipping Policy for Rapid Tests, Equipment and Printed Material

All packages from Evexia Diagnostics are shipped “FOB origin” or “FOB shipping point”. Evexia Diagnostics considers all sales complete at our shipping dock, and thus the buyer of the goods is responsible for freight costs and liability during transport.

All goods are shipped to arrive Monday through Saturday. If your business is closed; packages will be delivered the next business day. If your office will be closed during certain hours or days, you should make alternative delivery arrangements with our preferred Carrier UPS or FEDEX. Evexia Diagnostics will not refund refused deliveries or packages that become undeliverable after repeated attempts.

 

How do I return Rapid Tests, Equipment and qualifying Printed Material to Evexia Diagnostics?

Your complete satisfaction is our goal. You may return all qualifying items shipped by Evexia Diagnostics for a full refund for the cost of item (excludes freight), keeping the following in mind:

  • Item was shipped in error.
  • Item is returned to us in new condition with original packaging and accessories.
  • Evexia Diagnostics reserves the right to refuse returns on any non-stock items or custom-manufactured items such as custom brochures and other printed material. Customers should call Evexia Diagnostics before purchasing any item that may not be eligible for return.

*Please note if you have purchased tests or a medical device that was designated “For Professional Use Only” and “Not for Home Use” and you are using a product for personal use, NO REFUND WILL BE HONORED. All manufacturing warranties will automatically expire.

 

Return Policy for Rapid Tests, Equipment and Qualifying Printed Material

The Company’s return policy for rapid tests, equipment and qualifying printed material is 10 days from receipt of merchandise with a copy of your original invoice. If there are any discrepancies in the order, those need to be reported to us within 2 business days from receipt.

We will not accept any Returns after 7 days from the date of the receipt of merchandise.

If the customer’s return is a result of an error on our part, we will refund all shipping charges they incur, including free return shipping.

All other returns will incur a 20% restock fee and return postage will apply. We will not refund any shipping charges to these types of returns.

  • If you do not have any questions regarding your return, simply email us at the address below to receive our return address.
  • If you have questions about a return, please call us at 1-888-852-2723. Once your return has been received, a credit or refund will be issued within 15 days and an e-mail confirmation will be sent.
  • If you have any questions regarding your return, please send e-mail to Client Services at info@evexiadiagnostics.com. In your e-mail, include your order number and the reason you want to return each item (choose one of the following):

 

o   “E” – Received an item that was not ordered

  • “Q” – Item was damaged, defective, or missing parts
  • “O” – Other (please describe)

A Client Services representative will reply to your message and, if necessary, send you shipping instructions for returning the item(s).

 

Shipping Policy for Evexia Nutraceuticals

All packages from Evexia Diagnostics are shipped “FOB origin” or “FOB shipping point”. Evexia Diagnostics considers all sales complete at our shipping dock, and thus the buyer of the goods is responsible for freight costs and liability during transport.

All goods are shipped to arrive Monday through Saturday. If your business is closed; packages will be delivered the next business day. If your office will be closed during certain hours or days, you should make alternative delivery arrangements with our preferred Carrier UPS or FEDEX. Evexia Diagnostics will not refund refused deliveries or packages that become undeliverable after repeated attempts.

If your order contains backordered items, Evexia Diagnostics will ship backordered item free of charge. A Client Services representative will notify you by email if your order has any backordered items at the time of order fulfillment.

Standard Flat Shipping Rate: $10.25 per order (Exceptions: Additional charges will apply for orders shipping to Alaska, Hawaii or Puerto Rico)

 

Return Policy for Evexia Nutraceuticals

Your complete satisfaction is our goal. You may return all items with the exception of Pro-Biotic items shipped by Evexia Diagnostics for a full refund for the cost of item (excludes freight), keeping the following in mind:

  • Proof of purchase is required.
  • Unopened items in new condition with original pacakging may be returned within 7 days.
  • Restock fee = 10% of Purchase Amount. Prior authorization required.
  • Damaged products or order discrepancies not communicated to Evexia Nutraceuticals within 72 hours of receipt may not be returned/replaced.
  • Pro-Biotics items are not eligible for return.

Any item shipped in error would be eligible for return and including freight.

  • If you do not have any questions regarding your return, simply email us at the address below to receive our return address.
  • If you have questions about a return, please call us at 1-888-852-2723. Once your return has been received, a credit or refund will be issued within 15 days and an e-mail confirmation will be sent.
  • If you have any questions regarding your return, please send e-mail to Client Services at info@evexiadiagnostics.com. In your e-mail, include your order number and the reason you want to return each item (choose one of the following):

 

o   “E” – Received an item that was not ordered

  • “Q” – Item was damaged, defective, or missing parts
  • “O” – Other (please describe)

A Client Services representative will reply to your message and, if necessary, send you shipping instructions for returning the item(s).